Refund policy

🔄 Returns Policy (14 Days)

Eligibility Period

You may return your order within 14 days of delivery. To qualify, items must be returned in new, sealed condition.

🎵 Condition of Returned Items

All records we sell are brand‑new and shrink‑wrapped. For a return to be accepted, the following conditions must be met:

• The shrink wrap must be fully intact

• The record must be unopened and unplayed

• All original packaging, sleeves, and inserts must be included and undamaged

We cannot accept returns for records that have been opened or where the shrink wrap has been removed or damaged.

📬 How to Start a Return

To begin a return, please contact us at hello@coalfacerecords.com with:

• Your order number

• The item(s) you wish to return

• The reason for the return

We will provide instructions on how to send the item back safely.

🚚 Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. We recommend using a tracked service to ensure safe delivery back to us.

💸 Refunds

Once your return is received and inspected, we will process your refund to your original payment method. Refunds are typically issued within 5–7 working days after approval.

Shipping charges paid at checkout are non‑refundable unless the return is due to our error.

❗ Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us at hello@coalfacerecords.com within 48 hours of delivery. We will arrange a replacement or refund as appropriate.